Privacy Policy

PatagoniaHub (patagoniahub.travel) is a travel service based in Puerto Natales, Chile. This policy covers both our website and the PatagoniaHub mobile app for iPhone and Android. Where the two differ, we say so. Questions go to info@patagoniahub.travel.

When you book through the website, we collect: - Full name, email address, and phone number - Date of birth, driver's license and passport/ID details, for car rental verification only - Payment card details, processed by Stripe. We never see or store card numbers - Booking history and preferences - Device information and cookies for site functionality and analytics

Tours book without an account, and the app never uses your location, camera, or contacts. Renting a car asks for what the rental contract needs, as on the website: your full name, email, phone number and date of birth; then your nationality, passport or ID number, driving licence number and expiry, an optional address, and your drawn signature. These are sent to our servers and stored with the booking, and the signed contract is kept as a PDF. Signing in is optional, and only worth it if you want your saved tours and trips on more than one device. It asks for your email address, and we send a one-time code to it rather than keeping a password. You can delete the account, and everything kept against it, from inside the app at any time: the You tab, then Delete account. Stored only on your phone: your travel dates and party size, the town you choose as your base, the receipts for reservations you request (tour, dates, guests, price, reference number, and the operator's contact), and a random install identifier. Deleting the app deletes all of it. The tours and cars you save are kept on your phone while you are signed out. Once you sign in they are also stored on our servers against your account, so another device can show them; nobody else's account can read them. When you ask GuanAIco, our AI guide: your messages, your device's language, and your chosen town are sent to our servers so we can answer. We keep the conversation under a random session identifier, not your name, to improve future answers. When you request a tour: the app sends the tour, date, party size, price and a reference number to our servers, tied to your install identifier, so the person handling your request can see it. To write to that person from your request's pass, or to write to us about a car ("Contact PatagoniaHub"), you sign in with your email. From then on the conversation is linked to your account, and your messages and their replies are stored against it so both of you can read them; we also email you when they answer. Our staff read these messages, may remove abusive content, and may block an account that sends it. Nothing goes through WhatsApp. Calendar: only if you tap "Add to calendar" and allow it, the app writes one event to the calendar on your phone. Nothing is uploaded. Reminders: if you allow notifications, the app schedules one local reminder on your phone the evening before your tour. We do not send push notifications and never collect a device token. Usage analytics: the app records which screens you view, tours you save or reserve, the questions you ask GuanAIco (including their text), and whether you rated an answer helpful. These events are tied to the random install and session identifiers, not to your name. The app contains no advertising or tracking SDKs.

We use your data to: - Answer your questions and arrange the tours or rentals you request - Pass your reservation to the operator and confirm it with you - Verify your identity and eligibility for car rental - Process website payments securely through Stripe - Improve GuanAIco's answers and the app and website - Send optional marketing communications, only with your consent - Comply with legal obligations

In the app, renting a car holds your card through Stripe's payment form inside the app: your card details go straight to Stripe and never reach PatagoniaHub. The hold is charged only once we confirm the car, and released if we can't. A tour deposit is paid on our website, also through Stripe. On the website, all payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. PatagoniaHub does not store, process, or have access to your full card numbers.

We share your information only when necessary: - With tour operators and car rental companies: your name, contact details, and reservation details, and for a car rental the signed rental contract, to fulfill what you booked. - With Google: GuanAIco conversations are processed by Google's Gemini model to generate answers. The website also uses Google Analytics and Google Ads measurement. - With Supabase: data storage and authentication. - With Vercel: website hosting and performance analytics. - With Stripe: website payment processing. - With Resend: email delivery for booking confirmations. - With WhatsApp (Meta): when you choose to message us, your message travels through WhatsApp under its own privacy policy. We do not sell your personal data.

The website uses essential cookies for authentication and site functionality, and analytics cookies (Google Analytics, Google Ads, Vercel Analytics) to understand how visitors use it. You can manage cookies through your browser settings. The app does not use cookies.

Your data is stored on industry-standard cloud infrastructure. We keep website booking data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, or enforce our agreements. GuanAIco conversations and app usage events are kept under random identifiers to improve the service. Data stored on your phone stays there until you delete it or remove the app. Messages exchanged with our staff from the app are kept against your account until you delete the account.

You have the right to: - Access your personal data - Request correction of inaccurate information - Request deletion of your account and data - Opt out of marketing communications - Export your data in a portable format You can delete your account yourself, in the app, under the You tab. For anything else, contact us at info@patagoniahub.travel. Because the app does not collect your name, we may not be able to link a request to app conversations or usage events unless you give us the reservation reference or the approximate time and content of the conversation. Everything the app stores on your phone is removed when you delete the app.

Your data may be processed in countries outside Chile, where our service providers operate (for example the United States). We ensure appropriate safeguards are in place for any international data transfers.

PatagoniaHub is not intended for users under 18 years of age. We do not knowingly collect personal data from children.

We may update this Privacy Policy at any time. Changes are effective upon posting to our website. It is your responsibility to review this policy periodically.

For privacy-related inquiries, contact us at: Email: info@patagoniahub.travel WhatsApp: from our contact page at https://www.patagoniahub.travel/en/contact